Terms of service

These Terms of Service govern your use of our website and any purchases made from us. By using the site or placing an order, you agree to these Terms.

1) Eligibility & account responsibility

You must be able to enter into a legally binding agreement to use our website. If you create an account, you’re responsible for keeping your login details secure and for any activity under your account.

2) Products, pricing & availability

  • We sell hair extensions, buns, and hair pieces

  • Prices, product details, and availability may change at any time

  • We do our best to display colors and images accurately, but they may vary depending on your screen or lighting

3) Orders & acceptance

  • Placing an order is an offer to buy

  • We may accept, reject, or cancel orders (for example, due to stock issues, suspected fraud, or pricing errors)

  • Orders are usually confirmed once you receive an order or shipping confirmation email

4) Payments

Payments are handled by secure third-party providers. You agree to provide accurate billing and payment details. If a payment fails or is reversed, we may cancel your order.

5) Shipping & delivery

  • Shipping times are estimates and not guaranteed

  • Delays can happen due to carriers, customs, or other factors outside our control

  • Responsibility for the order generally passes to you once it’s delivered to your address

  • International orders may include customs duties or import fees set by your local authorities

6) Returns & refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review it before placing an order.

7) Product use & care

You’re responsible for using products correctly and caring for them properly. Results may vary depending on hair type and use. We’re not responsible for damage caused by misuse, alterations, or improper care.

8) Intellectual property

All content on our website (including text, images, logos, and designs) belongs to us or is licensed to us. It may not be copied or used without permission.

9) Reviews & user content

If you share reviews, photos, or other content, you confirm that you have the right to share it. You give us permission to use this content for marketing and business purposes. You can request removal by contacting us.

10) Prohibited activities

You agree not to:

  • Use the site for illegal purposes

  • Try to access systems or data without permission

  • Interfere with the website’s security or functionality

  • Use bots or automated tools without permission

  • Abuse discounts, promotions, or chargebacks

11) Third-party services

We may use or link to third-party services (such as payment providers or shipping partners). We’re not responsible for their content or policies.

12) Disclaimers

Our website and products are provided “as is” and “as available.” We don’t guarantee that the site will always be error-free, uninterrupted, or fully secure.

13) Limitation of liability

To the extent allowed by law, we’re not liable for indirect or consequential damages, including loss of profits or data. If liability cannot be excluded, it will be limited to the amount you paid for the product.

14) Indemnification

You agree to hold us harmless from any claims or damages resulting from misuse of the website or violation of these Terms.

15) Governing law

These Terms are governed by the laws of the Netherlands.

16) Changes to these Terms

We may update these Terms from time to time. Continued use of the website means you accept any updates.

17) Contact

If you have any questions, contact us at: info@bloombun.co