Refund policy

Bloom Bun offers a 30-day guarantee. If you’re not completely happy with your order, you can request a return within 30 days of delivery (based on carrier tracking), as long as the conditions below are met.

1) 30-Day Returns (Any Reason)

You can return your item if:

  • You contact us within 30 days of delivery

  • The item is unused, unworn, unwashed, and unaltered (not cut, dyed/toned, heat-styled, brushed, combed, or treated with products)

  • The item is in its original packaging, including any inserts/tags/seals (if applicable)

  • The product is in resellable condition after inspection

2) Return Shipping Costs

  • For returns under the 30-day guarantee, return shipping costs are the customer’s responsibility

  • We recommend using a tracked and insured shipping method, as you’re responsible for the item until it reaches us

3) Defective, Damaged, or Incorrect Items

If something isn’t right with your order, we’ll fix it.

What we can do

  • Send a replacement once the issue is confirmed

  • Offer a refund if a replacement isn’t possible

  • Cover return shipping (by providing a prepaid label or reimbursing reasonable costs) if the item is confirmed to be defective, damaged, or incorrect

How to report it (within 30 days)

Email info@bloombun.co with:

  • Your order number

  • A short description of the issue

  • Clear photos or a video (showing the product, packaging, and shipping label if relevant)

4) Refunds

How refunds work

  • Refunds are issued to your original payment method

Timing

  • Once your return is received and approved, refunds are processed within 5–10 business days

  • Your bank or payment provider may take a little longer to show the refund

Shipping fees, duties & taxes

  • Original shipping costs are not refunded, unless the return is due to a defect, damage, or incorrect item

  • Any customs duties or import fees are set by your local authorities and are generally non-refundable

5) What’s Not Considered a Defect

The following situations aren’t considered defects (but may still be returned if unused and in original condition):

  • Choosing the wrong shade, length, or weight

  • Slight color differences due to lighting or screen settings

  • Changing your mind

6) How to Start a Return

To start a return, email info@bloombun.co and include:

  • Your order number

  • The item(s) you’d like to return

  • (Optional) the reason for your return — this helps us improve

We’ll reply with:

  • Step-by-step return instructions

  • The correct return address

  • Any reference details needed for your return

Please don’t send your return before contacting us first, as this helps avoid delays or lost packages.

7) Return Address

  • The return address depends on your location and the product

  • We’ll provide the correct address after your return request is approved

Additional Return Conditions

  • Items that arrive used, worn, altered, or damaged may be refused or only partially refunded

  • If a return is lost during shipping, we may ask for proof of shipment or delivery